The cropping tool can be a source of confusion. When ordering prints there is a list on the left of a bunch of standard sizes. If you choose one of these sizes often the image will appear to be cropped because your image does not match that proportion. If you want it cropped, just move the crop box to the desired position. If you don't want your image cropped, choose "Don't Crop Image" in the Options panel which is a couple of steps later. Then we will print your WHOLE image as close to the standard size you have chosen. We will size the whole image so the longest dimension matches the longest dimension of the print size you specified.
It is also possible to use the custom size tool to change the dimensions manually. Play around with it and you will probably end up with a better price on your print especially if it's a panoramic proportion
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